Last updated 10/13/2022
Commitment to Privacy
Your privacy is important to us. We will not sell your information or share it with anyone other than 1) the Event Organizer for the event you registered for; or 2) if another organization is expressly listed during the registration process (i.e. beneficiary organizations).
The Event Organizer will have access to registration information and may provide certain individuals or third parties with access to registration information. We do not control and are not responsible for the policies and practices of the Event Organizer, or the conduct of other users or participants which the Event Organizer may give access to registration information. For information about the Event Organizer’s practices and privacy policies please contact them directly.
When using Pacific Multisports to register for a race event, information collected may vary by event. We will collect information about you including but not limited to: Name, Address, Email, Phone number, Date of Birth and Gender. At the time of registration of your first event with Pacific Multisports an Athlete Profile is created and stored on file on our site and can be used to register for future races. We store this information to be able to streamline the user experience when registering for future races. When logged into your profile you will also be able to see a list of events that you have registered for using Pacific Multisports and links to results from previous events.
We will also collect and store any additional information requested by each specific Event Organizer. This may include things like apparel size, lodging plans, photographs, and pace.
We will collect credit card information from you at the time of the transaction for the purpose of completing transactions to register for events. We will not store that credit card information on our servers or on the Site. The credit card information is sent directly, via secure means, to a trusted third party-operated payment service to complete a registration transaction. You can request to have your credit card information stored and only then do we store your credit card information with a trusted third party-operated online credit card vault storage company and not on our servers or on the Site. We confirm that these third parties have been certified as meeting high-level security standards as published by the Payment Card Industry Security Standards Council.
Information We Automatically Collect
In addition, we may use third party services such as Google Analytics or develop our own tools that collect, monitor and analyze the collected information. For example, Google Analytics may be used to measure traffic or track visitor activity on the Site. We use this information to analyze and improve the usage of our Services and the type of information displayed to Site users so that we can better serve those interested in our Services. Google Analytics and other third-party analytics services do not reveal to us your name or other personally identifying information.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
The Way We Use Information
We use the information you provide about yourself and others when registering for a Race only to complete the registration for that Race and to inform you of upcoming race events via our monthly newsletter (which you can opt out of at any time). We do not share this information with outside parties except for the Event Organization for your Race.
In addition to the other uses described herein, we may use the information we collect from you in the following ways:
- To respond to your questions and requests;
- To provide you with information about the race you are registered for
- To provide you with customer support in regards to your race registration
- To process your transactions;
- To operate our Site and provide our Services in order to administer and facilitate your Race (for example, to facilitate your registration and event services, post results and provide Race information to you)
- Comply with laws, regulations, legal processes and law enforcement requirements;
- To optimize or improve our Services;
- To send out service announcements, such as if there are technical issues impacting the Service.
- To communicate with you about your account or transactions with us and send you information about the operation of our Site or changes to our policies; and
- To detect, investigate and prevent activities that may violate our policies or be illegal.
It is important to note that the Race that you register for may use your personally identifiable information to contact you for the purpose of completing your registration, managing and operating the Race, marketing to you for other events that they manage and for other purposes consistent with their policies and practices. Any marketing emails on behalf of a Race or directly from the Event Organizer should provide you with an option for you to opt out of receiving future marketing emails. If you would like to opt out or would like other information about the use of your information by the Event Organization, please contact your Event Organization.
Sharing Your Information With Third Parties
We do not sell, trade, or otherwise transfer to outside parties your personal information, except to your Event Organizer (as noted above, your Event Organizer may elect to share such information with timers and others) and to Authorized Third-Party Service Providers (as outlined below).
We may share your information with Authorized Third-Party Service Providers. We may provide some of our services through third-parties. These “Third-Party Service Providers” perform functions on our behalf, like processing credit card payments or providing technical support. We may share your Personally Identifiable Information with such service providers in order to process credit card payments, send postal or email, analyze data, provide marketing assistance, or operate the Site. We encourage Third-Party Service Providers to adopt and post privacy policies, but the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.
We may also release your personal information (without notice to you) when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety, including in the event that we utilize a trusted third party to assist our investigation into the fraudulent or other improper use of our Site.
Our goal is to protect the personally identifiable information that you provide to us in the course of your use of our Services. We have put in place appropriate physical, administrative and technical procedures that are designed to safeguard and secure the information we collect online. Security safeguards utilized at applicable stages during the collection, transmission and storage of personally identifiable information include data encryption, firewalls, data use and access limitations and physical access controls. However, despite our diligent efforts, no commercial method of information transfer over the Internet or electronic data storage is 100% secure and we cannot guarantee such absolute security.
Links to Third Party Sites
In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We do not control and, therefore, have no responsibility or liability for the content and practices of these linked sites. Nonetheless, we welcome any feedback about these linked sites (including if a specific link does not work).
Our Commitment to Children's Privacy
Our Site and Services are a general audience website and are not specifically directed for use by children under the age of 13. However, we recognize that children may be eligible to participate in events listed on our site and protecting the privacy of the very young is important. For that reason, we do not knowingly allow anyone under the age of 18 to register for an Event or create a Profile on our Site. Only parents or guardians may register for a race or create a Profile for children under the age of 18. As part of the registration process, we ask the individual registering a participant for an event to confirm they are the parent or guardian of any registrants under the age of 18 and that they have consented to the collection of information for registrants under the age of 13.
We will not intentionally communicate directly with children under the age of 13. When there is a need to communicate with children under the age of 13 for the acceptable purposes under this policy (for instance to confirm a race registration) we will use the email address of the parent, guardian or adult who has created the Profile or registered the child for a race. Additionally whenever a child’s name appears in a public place on our site (for instance with their race results) the name will be truncated to first initial and last name and will not be shown with other identifying information like their street address.
How You Can Access or Correct Your Information
You can access all your Personal Information that we collect online and maintain it, update it or correct it by signing into your Athlete Account. We use this procedure to better safeguard your information. If you have any questions regarding your attempts to correct or update your information, please contact us at email@example.com. You may not update your account with the personal information of another person to “transfer” your registration.
Use By Non-US Residents
The Site is operated in the United States under United States law. If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside.
How to Contact Us
Should you have other questions or concerns about these privacy policies you should first view your Athlete Account which is where we store all the data we have collected about you. If you still have a question, you can email us at firstname.lastname@example.org. Include your name, address, phone number, and nature of request and make sure that you email us from the same email address that you have previously used with Pacific Multisports.